Palace Resorts is a well-known, all-inclusive brand, home to popular properties like the Moon Palace Cancún, Moon Palace Jamaica, and the Sun Palace. The timeshares vacation club is called Palace Elite. If you are thinking of buying a membership, or want out of one, this guide is for you.

Here you will find what a Palace Elite membership actually is, how it works, and the realistic ways to exit it under Mexican law. Palace memberships are sold in Mexico, so the rules are different from a US timeshare, and knowing them matters.

Is Palace Resorts a timeshare?

No, Palace Resorts is an all-inclusive hotel brand. Its timeshare membership is called Palace Elite, a paid vacation club that gives members access and benefits across Palace properties. People can book a Palace Resort stay as a regular guest, but only those who have an Elite membership have a timeshare contract.

What properties does Palace Elite membership cover?

Palace Resorts has many international properties, with several hotels in Mexico, Jamaica, the Dominical Republic, and even Italy. In Mexico it includes Moon Palace Cancun, Moon Palace The Grand Cancun, Moon Palace Nizuc, Sun Palace, Beach Palace, Cozumel Palace, and Playacar Palace. Moon Palace Jamaica sits in Jamaica, and Moon Palace The Grand Punta Cana is in the Dominican Republic.

Access is not always equal. Which resorts and dates you can book can depend on your membership level and on availability, so two members may have very different experiences within the same program.

How does a Palace Resorts timeshare work?

Most Mexican vacation club memberships, including this kind, are structured as right-to-use rather than deeded real estate. You buy the right to use resort accommodations for a fixed term, often several decades, without holding title to any property. You also pay annual maintenance fees.

Memberships are usually sold during a long presentation at the resort. The exact points, weeks, tiers, and fees vary by contract, so the details that matter for your exit are in the agreement you signed. Read it closely before making any move.

Why do timeshare owners cancel their contract?

Owners usually look for an exit for practical reasons rather than one dramatic event. Maintenance fees tend to climb year after year, booking the resort and dates you want can be harder than expected, and the long, high-pressure sales presentation often promises more flexibility than the membership delivers.

Life also changes with health, income, and travel habits shift, and a commitment that made sense at signing can stop fitting a few years later. None of that removes the contract, which is why owners start looking for a real way to cancel it.

Methods to get out of a Palace Elite or Resorts contract

Because Palace memberships are sold in Mexico, Mexican federal law controls your exit, not US state law. The Federal Consumer Protection Law, enforced by an agency called PROFECO, gives every buyer protections that cannot be waived. Your best path depends on how recently you signed and what your contract contains.

These protections apply to foreign buyers too, including US and Canadian owners who signed at a Mexican resort. The options below run from fastest to most involved. Keep every document, and get qualified legal advice before you sign anything new.
  1. Rescission period
    Under Article 65 of the Federal Consumer Protection Law, you have five business days from signing to cancel with no penalty. This right cannot be waived, and any clause that says otherwise is unenforceable. If you cancel in time, the resort must refund all payments within 15 days of receiving your notice.

    To use it, send a written cancellation letter by certified mail and email, and file a PROFECO complaint at the same time. Keep copies of everything. Once the five business days pass, this route closes for good, so act without delay if you are still inside the window.
  2. File a complaint with PROFECO
    After the window closes, PROFECO is still a legitimate route. You can file a formal complaint grounded in documented contract violations, such as missing required disclosures, abusive clauses, or promises made during the sale that never appeared in writing. A complaint creates an official government record.

    PROFECO offers free mediation to foreign nationals. It runs a dedicated email line at extranjeros@profeco.gob.mx and a consumer hotline at +52 55 5568-8722. Do not accept resort credits, upgrades, or alternative packages in place of a cash refund, because those do not satisfy the resort's legal obligation.
  3. A Mexican lawyer or a timeshare exit company
    A licensed Mexican attorney can review your contract under the consumer protection law, identify abusive clauses, missing disclosures, or misrepresentations, and pursue cancellation on those grounds. For owners abroad who cannot easily deal with Mexican legal processes, a professional exit company that works with licensed Mexican attorneys offers the same footing with managed paperwork.

How to avoid timeshare exit scams?

The exit industry aimed at Mexican timeshare owners is heavily infiltrated by fraud, and consumer agencies on both sides of the border have documented it. Many owners are hit by a second wave of scammers soon after the original purchase, offering to cancel the contract or recover money, only to take more.

So screen anyone you consider carefully. The lists below separate the signs worth trusting from the tactics that should make you walk away.

Red flags

  • Large upfront fees before any real work is done
  • Claims of official PROFECO or government authorization, which does not exist
  • Unsolicited cold calls, emails, or letters out of the blue
  • A promise that a buyer is already lined up for your membership
  • No verifiable BBB profile and no written service agreement

Green flags

  • A written service agreement provided before any payment
  • Work grounded in the consumer protection law and licensed Mexican attorneys
  • A verifiable BBB profile with a clear complaint history
  • No large upfront fee before your contract is reviewed
  • Honest, plain talk about timelines and realistic outcomes